Biomedical Engineer (Digital OR Clinical Specialist)

About the position

Provide on-site consulting, guidance and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS product efficiency and usage. Analyze, resolve and repair product issues through detailed analysis and utilization of engineering expertise. Direct and assist Radiology staff in performing necessary scans prior to surgery. Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services. Develop and conduct training programs for hospital staff enabling them to implement in-house training. Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels, and working to increase revenue via the sale of spare parts, upgrades, etc. Work closely with the Senior Application Consultant, Area Account Manager, Key Account Manager and Marketing Manager on market transparency, upgrade initiatives and R&D projects. Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications. Attend meetings and trade shows to demonstrate and promote IGS products and services. Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis. Responsible for achieving customer satisfaction in the technical support process by meeting established deadlines as well as quality and efficiency standards per Standard Operating Procedures. Supports onsite network troubleshooting and maintenance issues. Performs advanced technical troubleshooting, including but not limited to audio, video, control, and network signal analysis in order to isolate and resolve complex system issues. Perform other duties and responsibilities as required. Ability to travel 25%.

Responsibilities

• Provide on-site consulting, guidance and assistance to physicians and OR personnel.
• Analyze, resolve and repair product issues.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate/train physicians and hospital personnel on the use of IGS products and services.
• Develop and conduct training programs for hospital staff.
• Act as primary customer liaison.
• Work closely with various managers on market transparency and upgrade initiatives.
• Utilize engineering expertise for quality improvement.
• Attend meetings and trade shows to promote IGS products.
• Keep abreast of developments regarding Brainlab and competitive products.
• Achieve customer satisfaction in the technical support process.
• Support onsite network troubleshooting and maintenance issues.
• Perform advanced technical troubleshooting.
• Perform other duties and responsibilities as required.

Requirements

• Bachelor's degree in Information Technology, Biomedical Engineering or related field.
• Experience with server, network, or virtualization infrastructure within an enterprise environment.
• Ability to perform complex and time-critical tasks with little or no supervision.
• Strong technical knowledge of analog and digital electronic technology.
• Knowledge with DICOM, HL7 and EMH / EHR workflow desirable.
• 1-3 years of experience in a technical support role preferably for a healthcare company.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self-motivated, detail oriented and a proven history of ability to make independent decisions.

Benefits

• Business casual environment.
• Competitive compensation package including medical, dental, life, LTD, STD.
• Matching 401k benefits.