Biomedical Engineer (Digital OR Clinical Specialist)

$85,000 - $85,000/Yr

Brainlab - New York, NY

Full-time - Entry Level

New York, NY

Merchant Wholesalers, Durable Goods

About the position

The Biomedical Engineer (Digital OR Clinical Specialist) at Brainlab Inc. is responsible for providing on-site consulting and technical support to physicians and operating room personnel during surgeries. The role involves analyzing and resolving product issues, educating hospital staff on IGS products, and acting as a primary liaison with customers to enhance satisfaction and revenue. The position requires a blend of technical expertise and customer service skills to ensure the effective use of Brainlab's products in clinical settings.

Responsibilities

• Provide on-site consulting, guidance, and assistance to physicians and OR personnel during surgery.
• Analyze, resolve, and repair product issues using engineering expertise.
• Direct and assist Radiology staff in performing necessary scans prior to surgery.
• Educate and train physicians and hospital personnel on the use of IGS products and services.
• Develop and conduct training programs for hospital staff.
• Act as primary customer liaison, assessing satisfaction and usage levels.
• Work closely with various managers on market transparency and upgrade initiatives.
• Contribute to quality improvement processes by recommending product modifications.
• Attend meetings and trade shows to promote IGS products and services.
• Achieve customer satisfaction in the technical support process.
• Support onsite network troubleshooting and maintenance issues.
• Perform advanced technical troubleshooting for complex system issues.
• Perform other duties and responsibilities as required.

Requirements

• Bachelor's degree in Information Technology, Biomedical Engineering, or related field.
• Experience with server, network, or virtualization infrastructure in an enterprise environment.
• Ability to perform complex tasks effectively in high-pressure situations with little supervision.
• Strong technical knowledge of analog and digital electronic technology related to audio-visual systems.
• Knowledge of DICOM, HL7, and EMH/EHR workflow is desirable.
• 1-3 years of experience in a technical support role, preferably in healthcare.
• Knowledge of surgical procedures, anatomy, and medical terminology is preferred.
• Proficient in Microsoft Office applications.
• Self-motivated, detail-oriented, and capable of making independent decisions.

Nice-to-haves

• Knowledge of surgical procedures, anatomy, and medical terminology.

Benefits

• Competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits.
• Business casual work environment.