Birmingham Jefferson Convention Complex - Account Manager

$75,000 - $80,000/Yr

GardaWorld - Birmingham, AL

Full-time - Mid Level

Birmingham, AL

Administrative and Support Services

About the position

The Account Manager at BEST Crowd Management is responsible for ensuring efficient and profitable operations at the Birmingham Jefferson Convention Complex. This role involves managing various aspects of event staffing and operations, including recruitment, training, scheduling, and administrative tasks, all aimed at creating unforgettable guest experiences.

Responsibilities

• Ensure day-to-day operations run smoothly, including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative tasks.
• Create staffing estimates, track costs, review contracts, supervise labor and subcontractors, and ensure accurate payroll and invoicing.
• Suggest strategies to improve execution and provide additional value in a cost-effective manner.
• Proactively communicate with customers, seek feedback, and continuously improve customer satisfaction.
• Supervise and coach subordinates, maintain morale, and ensure skills proficiency and productivity.
• Ensure timely and accurate completion of payroll records and staff scheduling.

Requirements

• Minimum of three years in operations, service, field, or project management, preferably in event staffing, security, sports management, or athletics.
• Bachelor's degree in a related field or equivalent experience.
• Valid Driver's License and ability to pass a background check.
• Excellent management and leadership skills with a focus on customer satisfaction.
• Strong oral and written communication skills.
• Proactive attitude and initiative to engage in new project opportunities.
• Ability to respond effectively to changes in situation or information.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Employee Assistance Program
• Paid Time Off