Birthday Party Coordinator

About the position

The Birthday Party Coordinator, acting under the general direction of the Participant Development Manager, performs and plans the essential party planning activities and manages party staff according to established standards. The coordinator will make sure the birthday person, family and guests have a memorable experience in a manner that gives special recognition to the birthday party child which promotes our birthday program to all attendees.

Responsibilities

• Organizes and develops all aspects of birthday parties, including but not limited to, contacting interested individuals, booking reservations, ordering necessary supplies (including food and beverage) and working with vendors to ensure optimal amounts of food and supplies are on hand.
• Create individual party agendas within the framework of the party program including any special requests.
• Conduct pre-party briefing with Party Captains to review timeline and schedule details (party area setup details, guest arrivals, party area games, off ice activities, public skate activities, food serving details, party departure and clean up).
• Attends birthday parties, supervises staff, leads example by providing excellent customer service.
• Develops and creates birthday parties to include collateral materials (i.e. fliers and forms, website content, supplies, etc.).
• Maintains records and prepares reports on birthday party program activities in accordance with given budget.
• Provides marketing along with the Participant Development Manager to promote the business of birthday parties through established methods (i.e., website, database etc.).
• Promotes and markets birthday business available (i.e., print, website, in-arena, tabling etc.).
• Leads and directs staff for efficient and professional party execution.
• Recruits, hires, and trains Party Captains; conducts ongoing training to ensure the highest levels of service and creativity.
• Responsible for all party scheduling and food coordination.
• Perform other duties as assigned.

Requirements

• Excellent customer service.
• Minimum of 18 years of age.
• Required to work nights, weekends, and holidays.
• Skating experience preferred.
• Regular, predictable, and punctual attendance is required.
• Ability to possess dependable transportation.
• Able to pass a background check with the State of California.
• Ability to work under general supervision.
• Ability to work independently.
• Ability and experience to lead and supervise others.
• People person who enjoys working with children, families, and the public in a fast-paced environment.

Benefits

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Generous Paid Time Off Policy
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities
• Free access to on-site Volta EV charging stations on non-event days