Bistro Attendant-Restaurant 1

Aimbridge Hospitality - Houston, TX

Full-time - Entry Level

Houston, TX

1,001-5,000 employees

Accommodation

About the position

The Bistro Attendant is responsible for delivering exceptional service to guests at the Bistro within the hotel, ensuring a friendly and efficient dining experience. This role involves various tasks including food and beverage service, maintaining cleanliness, and adhering to hospitality standards.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Clear, clean, and reset tables as needed.
• Prepare buffet station for food setup, ensuring it is stocked with silverware, plates, and glassware.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Be familiar with the operation of the P.O.S. system.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus regarding cleanliness and appearance.
• Answer the telephone according to standards.
• Have complete knowledge of standards of service for receiving a room service order.
• Have thorough knowledge of menus and current specials in all applicable departments.
• Carry out cashiering functions in closing checks and end of shift paperwork.
• Perform opening and closing procedures and side work duties according to station rotation assignment.
• Ensure that tables and side stands are kept stocked, tidy, and clean.
• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department.
• Attend meetings as required by management.
• Perform any other duties as requested by management.

Requirements

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful high-pressure situations.
• Effective listening skills to understand and clarify concerns raised by co-workers and guests.
• Ability to work with and understand financial information and data and basic arithmetic functions.
• Maintain composure and objectivity under pressure.

Benefits

• Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan