BL-68-Technical/Professional Content Writer

$83,200 - $93,600/Yr

The Norland Group - San Diego, CA

Full-time - Entry Level

San Diego, CA

Administrative and Support Services

About the position

The Technical/Professional Content Writer will create and manage process documents for the Quality Management System (QMS) while collaborating with various departments to ensure clarity and compliance. This role involves writing and editing business process documents, user guides, and other materials, ensuring they meet industry standards and business requirements. The position requires strong organizational skills to manage multiple projects and tasks efficiently.

Responsibilities

• Create and manage process documents for the Quality Management System (QMS) using Microsoft Office products.
• Collaborate with subject matter experts (SMEs) to write and edit business process documents, user guides, forms, templates, and checklists.
• Analyze documents developed by external personnel and update them to ensure compliance with industry and business policies.
• Analyze document creation and change requests with assistance from SMEs and approve or reject requests based on analysis results.
• Manage and track tasks to completion, ensuring timely and efficient task completion.
• Maintain regular status updates for each assigned task to communicate effectively with stakeholders.
• Work on multiple projects simultaneously to meet deadlines and complete tasks independently.

Requirements

• Bachelor's degree in English or related field with a focus in professional writing, technical writing, or English Language preferred.
• Minimum of 3 years of prior related work experience, or an Associate's degree with a minimum of 6 years of prior related work experience.
• Excellence in professional/technical writing, editing, and researching, specifically process documents or equivalent.
• Proficiency in Microsoft Office, including Visio and SharePoint.
• Strong written and verbal communication skills, critical thinking, analysis, writing, editing, research, and attention to detail abilities.
• Efficient with time management and task management.

Nice-to-haves

• Experience with using workflow capabilities and functionalities within Microsoft SharePoint.