About the position
By joining the American Red Cross, you will touch millions of lives every year and experience the greatness of the human spirit at its best. This position involves utilizing your healthcare and customer service skills to assist with every step of the blood collection process. You will collaborate with your team to transport and set up equipment at collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors. Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals is a critical part of your role. The Red Cross offers paid phlebotomy training, allowing you to grow your healthcare skills and career within the nation's top humanitarian organization. This position is not just a job; it is a chance to make a direct impact on a meaningful mission and help save lives every day. The work environment is collaborative, respectful, and inclusive, with a focus on building allyship and a culture of belonging that empowers all team members. The Red Cross supports a variety of cultural and community resource groups for employees and volunteers, providing connections, mentoring, and a voice to important concerns and opinions. You will be part of a team that values diversity and is committed to delivering programs and services in a culturally competent manner reflecting the communities we serve. As a Blood Collection Staff member, you will take the time to personally connect with donors, listen to their stories, and help them understand how impactful their donation is. You will be detail-oriented to ensure that the blood collected meets goals, regulatory requirements, and can be safely transfused. The position may require driving Red Cross vehicles and working with the team to set up and tear down equipment at donation sites. The schedule is variable, including early mornings, late nights, weekends, and holidays, to best meet the needs of donors and the community.
Responsibilities
- Utilize healthcare and customer service skills to assist with the blood collection process.
- Collaborate with the team to transport and set up equipment at collection sites.
- Create a welcoming and comfortable environment for volunteer donors.
- Follow all safety procedures while collecting blood donations.
- Connect personally with donors and help them understand the impact of their donations.
- Ensure that blood collected meets goals and regulatory requirements.
- Drive Red Cross vehicles as needed and assist with equipment setup and teardown at donation sites.
Requirements
- High school diploma or equivalent required.
- Customer service experience and effective verbal communication skills are required.
- A current, valid driver's license with a good driving record is required.
- Physical ability to lift, push or pull heavy weights up and down ramps and stairs.
- Good manual dexterity and the ability to sit or stand for long periods of time.
- Ability to adapt to long, irregular hours and frequent schedule changes is required.
- Basic computer skills and proficiency with Microsoft Office applications are required.
Nice-to-haves
- Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
- Prior leadership experience.
Benefits
- Medical, Dental, Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on FLSA status and tenure
- 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
