Blood Collection Staff - Customer Service

$34,424 - $34,424/Yr

American Red Cross - Winchester, VA

Full-time - Entry Level

Winchester, VA

Social Assistance

About the position

The Blood Collection Staff - Customer Service role at the American Red Cross involves utilizing healthcare and customer service skills to assist in the blood collection process. This includes setting up equipment at donation sites, creating a welcoming environment for donors, and ensuring safety procedures are followed during blood collection. The position offers paid training and opportunities for career growth within a humanitarian organization dedicated to saving lives.

Responsibilities

• Connect personally with donors and help them understand the impact of their donations.
• Collaborate with teammates to create a welcoming environment for volunteer donors.
• Ensure attention to detail to meet blood collection goals and regulatory requirements.
• Drive Red Cross vehicles and assist in setting up and tearing down equipment at donation sites.

Requirements

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical ability to lift, push, or pull heavy weights, and adapt to long hours and frequent schedule changes is required.
• Basic computer skills and proficiency with Microsoft Office applications are required.

Nice-to-haves

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year
• 11 paid holidays
• 401K with match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition