BMV Customer Service Representative

State of Indiana • Winchester, IN

396d • Remote

About The Position

The Customer Service Representative at the Indiana Bureau of Motor Vehicles (BMV) serves as the frontline contact for providing timely and accurate customer service to Hoosiers. This role requires effective communication and computer skills to assist customers with a wide range of BMV needs in a fast-paced environment. The position emphasizes the importance of accuracy in transactions and the ability to resolve customer concerns efficiently.

Requirements

• High school diploma or equivalent
• Customer service experience
• Top-notch communication skills
• High level of critical thinking and troubleshooting ability
• Ability to process cash and card transactions
• Ability to travel up to 20 percent of the time to branch locations, training, or community activities

Responsibilities

• Conduct customer transactions using job knowledge
• Answer customer questions and provide guidance
• Assist with the daily opening and closing of the branch
• Check transactions for accuracy, timeliness, and proper accounting
• Work with leadership to resolve escalated customer concerns and system problems
• File applications as completed throughout the day

Benefits

• Three medical plan options (including RX coverage)
• Vision and dental plans
• Wellness Rewards Program
• Health savings account with bi-weekly state contribution
• Flexible work scheduling options
• Deferred compensation 457B account with employer match
• Two fully-funded pension plan options
• 150 hours of paid new parent leave
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program for behavioral health visits
• Qualified employer for Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED