BMW Elk Grove Sales/Client Advisor

The Niello - Elk Grove, CA

Full-time

Elk Grove, CA

Merchant Wholesalers, Durable Goods

About the position

The Sales Client Advisor is responsible for ensuring customer satisfaction and meeting sales quotas for new and used vehicles. This role involves coordinating with the sales manager, utilizing effective sales techniques, and maintaining a professional appearance while interacting with customers. The advisor will also be expected to follow established procedures for sales processes, paperwork, and customer follow-up, ensuring a high level of service and satisfaction.

Responsibilities

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity.
• Review and analyze actions at the end of each day, week, month, and year.
• Understand the terminology of the business and keep abreast of technology changes.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.
• Coordinate with the sales manager to set and meet new and used sales quotas.
• Introduce customers to parts, service, F&I, and general merchandise departments.
• Utilize floor time effectively in meeting the customer's needs and soliciting sales.
• Consistently use established procedures for warranty items.
• Ensure customers are aware of the features and benefits of all products.
• Complete all paperwork correctly and on time.
• Effectively use the computerized inventory control system.
• Actively develop prospects.
• Demonstrate product advantages to customers.
• Cross-sell accessories, additional parts, F&I products, service contracts, warranties, etc.
• Greet customers promptly and courteously.
• Verify customer qualifications for their wants and needs.
• Handle customer complaints with empathy and a pleasant attitude.
• Maintain a professional appearance.
• Conduct telephone transactions courteously and promptly.
• Create events during vehicle delivery to facilitate customer loyalty.
• Utilize a consistent quotation process for purchases and trade-ins.
• Perform pre-delivery inspections and road tests.
• Attend trainings and stay current with sales department concerns.
• Sell/lease and deliver a minimum of 9 units per month.
• Assist customers in selecting a vehicle by asking questions and listening.
• Explain product performance, application, and benefits to prospects.
• Describe optional equipment available for purchase.
• Offer test drives to all prospects.
• Utilize dealership sales control and follow-up system.
• Exhibit high level of commitment to customer satisfaction.
• Establish personal income goals consistent with dealership standards.
• Turn closed deals to business and insurance manager with proper paperwork.
• Write complete sales orders and process paperwork according to dealership policies.
• Prepare sold vehicles for customer delivery.
• Deliver vehicles to customers, ensuring understanding of operating features and warranty.
• Schedule first service appointments.
• Follow up on all post-delivery items and special requests.
• Maintain an owner follow-up system for repeat and referral business.
• Maintain a prospect development system.
• Document all communication with customers in CRM.
• Complete additional tasks and projects as directed.

Requirements

• Driver's License
• Clean DMV
• High School Diploma or Equivalent
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal/written communication skills.
• Ability to meet company's production and quality standards.
• Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)

Benefits

• Medical, Dental, & Vision plans
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401(k)
• Employee discount program
• Paid time off benefits