BMW Genius Specialist

$50,300 - $83,000/Yr

BMW - Westerville, OH

Full-time - Entry Level

Hybrid - Westerville, OH

Transportation Equipment Manufacturing

About the position

The BMW Genius Specialist is a customer-facing role responsible for addressing inquiries and concerns related to BMW vehicles. This position serves as a resource for existing and prospective customers, the BMW dealer network, and internal stakeholders, ensuring that all vehicle-related questions are answered effectively and efficiently. The role also involves handling complaints and escalating critical issues as necessary.

Responsibilities

• Answer vehicle related inquiries and concerns received via telephone, e-mail, social media platforms or written correspondence regarding BMW products, parts, capabilities, technology and others.
• Assist existing and prospective customers with inquiries about BMW's innovations, ordering and package options, features and mobile applications.
• Troubleshoot customer's vehicle technology.
• Provide support to the BMW dealer network and external partners with complex customer issues and escalate cases and trends when necessary.
• Handle and escalate issues for BMWi and iPerformance vehicles.
• Identify and communicate critical pre-litigation cases and trends such as buyback requests, discrimination/harassment claims, social media and lemon law/legal demands to appropriate parties.
• Identify and escalate high risk product liability claims alleged to have resulted from defects or malfunctions in BMW Group products.

Requirements

• 1+ years of experience working at BMW Financial Services or with BMW Products (i.e. dealership experience)
• 6-12 months experience in Customer Service, Customer Relations Experience, or similar area (preferred)

Benefits

• Medical, Dental, and Vision insurance with options for $0 Employee contribution
• 401(k) with Company match
• Retirement Income Account (RIA)
• Employee vehicle program
• Bonus eligibility
• Paid Parental Leave of up to 6 weeks
• Paid Time Off in addition to Company paid holidays where eligible
• Hybrid work environment
• Voluntary Benefits to fit your needs