Bodily Injury Associate Vice President (Primarily Office)

$169,000 - $288,000/Yr

American Family Insurance Group - Phoenix, AZ

Full-time - Senior

Phoenix, AZ

Insurance Carriers and Related Activities

About the position

The Bodily Injury Associate Vice President at American Family Insurance is a senior leadership role responsible for designing and executing the claims strategy for the 3rd party Bodily Injury claim operation. This position oversees a large team of over 250 employees, focusing on enhancing performance across loss costs, expenses, and customer experience. The role emphasizes collaboration, trust, and transparency within the team while ensuring compliance and effective management of vendor contracts. The ideal candidate will possess strong leadership and technical skills in bodily injury claims, including litigation and the legal process.

Responsibilities

• Create a collaborative, performance-driven work environment by fostering trust, transparency, and inclusion.
• Set clear goals, provide feedback, perform performance assessments, and support ongoing development of team members.
• Lead with influence and expertise within the Bodily Injury department and overall Claims organization leadership teams.
• Communicate and support the organization's mission, vision, values, policies, and practices.
• Direct and coordinate all claims office operations to ensure a consistent claim handling approach.
• Ensure strategy execution to meet identified goals and objectives.
• Leverage best practices and shared services to impact financial results.
• Identify and assess compliance risks and develop processes to mitigate them.
• Manage vendor contracts, activities, and performance.
• Analyze operating and financial data to identify emerging trends and develop gap analysis.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Ability to effectively manage claim operations and service delivery.
• Fundamental knowledge of the insurance industry and claim environment.
• Familiarity with the company's business practices and policies.
• Demonstrated management or leadership experience in relevant areas.
• Extensive knowledge and understanding of claims concepts and strategies.

Nice-to-haves

• Strong technical skills in bodily injury claims, including litigation and the legal process.

Benefits

• Paid holidays
• Loan repayment program
• Health insurance
• Dental insurance
• Paid time off
• Pension plan
• Family leave
• Vision insurance
• 401(k) matching