Concord Group Insurance - Bedford, NH
posted 2 months ago
Full-time - Mid Level
Bedford, NH
About the position
The Bodily Injury Claims Representative at Concord Group Insurance is responsible for managing bodily injury and general liability claims throughout their lifecycle. This role involves investigating claims, confirming coverage, and ensuring timely resolution while providing excellent service to agents, insureds, and other stakeholders. The position operates under general supervision and requires strong organizational and communication skills.
Responsibilities
- Investigate assigned claims, confirm coverage, and verify damages
- Take loss reports directly from insured and/or claimants and/or their representatives
- Initiate initial claims handling
- Recommend and maintain appropriate claim file reserves
- Evaluate, negotiate and settle claims
- Other related duties as assigned by supervisor
Requirements
- Associate's or bachelor's degree preferred
- 3 to 5 years of experience adjusting third-party liability claims; more experience preferred
- Experience handling litigated and/or multi-party claims that may involve risk transfer preferred
- Ability to analyze coverage and prepare coverage position letters
- Ability to meet continuing education requirements for licensing purposes
- Commercial lines experience a plus
- Excellent understanding and skill level of claim handling and customer service
- Understanding of policy contracts, insurance laws, regulation, the legal environment, and procedures
- Possess excellent oral and written communication skills via in person, on the phone, or electronically
- Excellent interpersonal, negotiation, and organizational skills
Benefits
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- Paid time off
- 401(k) matching
