Bookkeeper-office clerk

City Market - Grand Junction, CO

Part-time

Grand Junction, CO

Food and Beverage Retailers

About the position

As a Bookkeeper-Office Clerk at City Market, you will play a crucial role in creating an outstanding customer experience through exceptional service. Your primary responsibility will be to establish and maintain a safe and clean environment that encourages our customers to return. You will embrace the Customer 1st strategy and encourage your associates to deliver excellent customer service, demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. City Market, based in Colorado, merged with The Kroger Company in 1983 and proudly serves customers in 34 stores throughout Colorado, Utah, and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams together with a passion for food and people, all with the common purpose of feeding the human spirit. In this role, you will be responsible for promoting trust and respect among associates while maintaining a positive attitude. You will create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store. Gaining and maintaining knowledge of products sold within the departments will be essential, as you will need to respond to questions and make suggestions about products. You will also report pricing and scanning discrepancies to the appropriate manager and process customer transactions quickly, accurately, and efficiently. Additionally, you will ensure that customer returns and exchanges are handled to satisfy customers while complying with company policies and procedures. Communicating new and ongoing special programs and promotions with customers will be part of your daily tasks. You will follow established policies and procedures for various service desk-related tasks, handle funds, coupons, tenders, and other forms of payment according to company policy, and maintain an awareness of inventory and stocking conditions to capture ordering system integrity. This position offers a fresh opportunity for those who are caring, purpose-driven, and eager to learn, with the potential for unlimited growth within the City Market family.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customers to return.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Promote trust and respect among associates with a positive attitude.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and ongoing special programs and promotions with customers.
• Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, Western Union money transfers, and other service desk related procedures.
• Handle funds, coupons, tenders, and other forms of payment according to company policy.
• Stock and inventory department merchandise.
• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity.

Requirements

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Nice-to-haves

• Cashier experience.
• Self Checkout Attendant experience.
• Customer Service experience.
• Second language (speaking, reading and/or writing).