Boulder Front Desk Agent

Golden Route Operations - Las Vegas, NV

Full-time

Las Vegas, NV

Amusement, Gambling, and Recreation Industries

About the position

The Boulder Front Desk Agent at Arizona Charlie's Boulder in Las Vegas, NV, is responsible for providing exceptional customer service by checking in and out hotel guests, ensuring rooms are ready for assignment, and addressing guest requests and complaints. This role requires maintaining knowledge of hotel operations and features while fostering positive guest relations.

Responsibilities

• Check-in and check-out hotel guests.
• Ensure rooms are prepared and ready for assignment.
• Handle guest requests and complaints promptly.
• Maintain knowledge of departmental policies and procedures.
• Anticipate guests' needs and respond accordingly.
• Monitor cleanliness and organization of work areas.
• Maintain knowledge of property features, services, and hours of operation.
• Document guest requests and complaints accurately.
• Assist other departments with guest information as needed.

Requirements

• High school graduate or equivalent.
• Fluency in English, both verbal and non-verbal.
• Previous experience as a Front Desk Clerk preferred.
• Previous cashiering experience.
• Previous guest relations training.
• Ability to assist in other Front Desk areas as assigned.

Nice-to-haves

• Suggestive selling skills.
• Ability to provide guest room tours.