Boutique Fitness Sales Associate

$31,200 - $41,600/Yr

Club Pilates Franklin Village - Franklin, MA

Part-time - Entry Level

Franklin, MA

About the position

The Sales Associate at Club Pilates plays a crucial role in supporting the General Manager to enhance studio membership by engaging with prospective members, scheduling them for Demo Classes, and assisting in member retention. The position emphasizes creating a welcoming and positive environment to encourage member loyalty, while also focusing on achieving sales goals in memberships and related services.

Responsibilities

• Greet customers warmly and provide excellent customer service by addressing inquiries and resolving issues promptly.
• Execute the entire sales process, including lead generation, follow-ups, and closing sales.
• Conduct facility tours while building relationships and identifying individual client needs.
• Maintain a consistent level of personal sales to meet studio goals.
• Collaborate with team members to achieve sales goals and maintain high standards of customer service.
• Promote the studio's mission as a fitness and wellness provider.
• Demonstrate knowledge and present membership services to current and prospective members.
• Book high-quality appointments to achieve monthly sales quotas, by identifying customer needs and recommending suitable options to enhance their experience.
• Represent the studio at special events (e.g., health fairs, grand openings, community events) to promote brand awareness.
• Attend company's training sessions to develop and refine sales skills to meet and exceed goals.
• Assist in maintaining studio cleanliness and organization between classes and shifts.
• Support the General Manager with tasks like managing the retail store and inventory.
• Perform other duties as assigned as needs change.

Requirements

• Strong sales, communication, and extraordinary customer service skills.
• Goal-oriented, with proven ability to drive sales in memberships, retail, private training, and teacher training.
• Highly organized and able to multitask effectively.
• Proficient in using software systems, particularly Club Ready (training provided).
• Comfortable standing or sitting for up to 8 hours during a workday.
• Fluent in English with excellent verbal and written communication skills (in-person, phone, and email).
• Capable of working under pressure and meeting tight deadlines.
• Strong computer skills.

Nice-to-haves

• Previous experience in boutique fitness is preferred, but not required.

Benefits

• Employee discount