Boutique Manager | South Coast Plaza

Full-time - Mid Level

Costa Mesa, CA

Merchant Wholesalers, Nondurable Goods

About the position

As the Boutique Manager for Parfums Christian Dior, you will serve as the leader and brand ambassador of the boutique, responsible for managing the team and creating a motivating environment. Your primary mission is to drive store performance through exceptional client service and effective team leadership, while embodying the values of the Dior brand.

Responsibilities

• Achieve retail sales targets and contribute to store and services KPIs on a monthly basis.
• Display an exceptional example of the Dior client experience.
• Sell Dior products by meeting clients' needs and providing memorable experiences through the highest standard of service.
• Follow the D.I.O.R. and Dior Signature methods at all times.
• Educate customers on the Dior brand and products.
• Share Dior Storytelling within every client interaction.
• Lead the team by example on the sales floor and ensure a welcoming environment in the boutique.
• Report weekly store performance to leadership as required.
• Build and execute monthly/quarterly strategies to support business and client development objectives.
• Gather and report market and competition trends and identify opportunities for commercial development.
• Host leadership in-store discussions regarding business KPIs, team, competition, and opportunities in line with brand strategy.
• Ensure availability and use of omnichannel service offerings.
• Set and track realistic individual KPIs for employees and motivate staff through clear communication and consistent coaching.
• Coach and develop skills and knowledge of all team members using Dior tools and training materials.
• Foster a positive working environment and create a culture of psychological safety, feedback, and mutual respect.
• Oversee the annual review process for all store employees.
• Assist in recruiting top talent who embody the PCD Mission, Vision, and Values.
• Manage scheduling, time off requests, payroll, and ensure compliance with company policies and labor laws.
• Ensure compliance with mandatory training programs.
• Ensure exceptional client and service centric mind-set in the team.
• Animate the implementation and success of Dior launch plans and animations.
• Effectively manage internal and external communication for successful events.
• Propose and execute actions to drive traffic to the store and develop customer loyalty.
• Master and leverage client data to retain and grow client loyalty.
• Meet annual 'voice of client' standards as defined by corporate.
• Organize and host events, partnering with corporate events team on planning and execution.
• Effectively organize and manage timetables and floor coverage according to team and boutique activity.
• Ensure smooth daily operational processes in the boutique.
• Handle cash management in accordance with guidelines.
• Optimize stock levels and sell through by analyzing sales and communicating with back office.
• Execute inventory management processes and loss prevention initiatives.
• Ensure respect of all procedures towards sales, till, cash and stock management.
• Champion the rollout of new systems, tools, policies, and procedures within the boutique.
• Ensure visual merchandising guidelines are applied to the highest standards.
• Uphold and adhere to all boutique and LVMH/Dior policies and procedures.

Requirements

• 3+ years as a Business or Boutique Manager managing a team of 5 to 10 people in a luxury retail environment or fragrance brand.
• Proven track record in achieving retail results (sales and profitability).
• Experience executing well-planned and successful prestigious brand events.
• Excellent selling and customer service skills.
• Strong beauty knowledge and vocabulary regarding beauty trends and competitive landscape.
• Exceptional ability to connect with clients and nurture long-term relationships.
• People management experience with the ability to lead, motivate, coach, and develop people.
• Excellent writing, communication, and interpersonal skills, fluent in local language.
• Digital savvy with experience in operational POS systems.
• Proficient in Microsoft Office, Word, Excel, Outlook, HRIS systems, PowerPoint, and Client tracking systems.

Nice-to-haves

• Experience in luxury retail environment.
• Experience with event planning and execution.

Benefits

• Competitive salary range of $90,000 - $110,000.
• Opportunities for personal and professional development.
• Employee discounts on products.