Bowling Department Manager (Entertainment Center)

$43,680 - $47,840/Yr

Round1 - Elizabeth, NJ

Full-time - Mid Level

Elizabeth, NJ

1,001-5,000 employees

Performing Arts, Spectator Sports, and Related Industries

About the position

The Bowling Department Manager at Round One Entertainment is responsible for overseeing the bowling and karaoke department's operations, sales, staffing, and customer satisfaction. This role involves managing business goals related to revenue, expenses, and employee morale while ensuring compliance with company policies and procedures.

Responsibilities

• Responsible for the sales and profit projections of the bowling/karaoke department.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Be consistently on the floor to provide personal sales support and troubleshoot store issues.
• Directly supervises department supervisors to ensure compliance with established store policies, procedures, and sales goals.
• Provides operational and customer service training for BO/KA employees at all levels.
• Holds weekly staff meetings with department supervisors to discuss and resolve operational and staffing issues.
• Writes and/or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands department employees' job responsibilities.
• Proactively supports promotional activities within the store and contributes to an effective working environment.
• Assists Marketing Department with ideas to help increase store traffic upon request.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains confidential discussions regarding employees' increases, promotions, or transfers.
• Reports all irregular issues and problems to store management for resolution.
• Assists in ensuring that the facility is always clean and organized.
• Performs all shift duties as required by the General Manager.
• Selects, coaches, and develops effective staff for Bowling, Karaoke, and Events Departments.
• Develops a diverse, high-performance team by coaching, counseling, and mentoring.
• Reviews department time sheets for accuracy of hours and overtime.
• Assists with new hire orientation for store employees.
• Monitors departments' staffing daily to ensure adequate staffing levels.
• Prepares performance evaluations and counseling notices for direct reports as required.
• Audits refund and/or credits against itemized sales from the previous day.
• Audits cash drawers and transactions.
• Audits and tracks special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.
• Researches problems discovered during audits.
• Follows Company guidelines for managing confidential information, customer satisfaction, and supervising store personnel.
• Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Requirements

• Some college preferred but not required; a minimum of 3 to 5 years of work experience in bowling, entertainment, or hospitality industries.
• Customer service experience in a similar or comparable work environment.
• Strong verbal communication skills supported by a pleasant and positive attitude.
• Strong operational skills with a focus on great time management.
• Previous experience in retail/restaurant or customer service environment required; previous management experience in a bowling or game center is highly desirable.
• Ability to lead by example.

Benefits

• Paid Time Off (PTO)
• Health, Medical, Dental
• 401(K) with company matching