Bowling - Hospitality Operations Manager & Operations Supervisor - Cape Coral, FL

$43,680 - $49,920/Yr

Bowlero Operations Manager & Operations Supervisor Positions - Cape Coral, FL

Full-time - Mid Level

Cape Coral, FL

251-500 employees

About the position

The Hospitality Operations Manager & Operations Supervisor at Bowlero is responsible for overseeing the daily operations of the bowling center, ensuring exceptional guest experiences, and managing a team of staff members. This role involves active floor management, training team members, and addressing any operational issues that arise. The position requires a strong focus on customer service, team morale, and effective communication with senior management.

Responsibilities

• Manage the day-to-day operations of the bowling center, including scheduling and planning.
• Supervise and direct training for all staff members to ensure proficiency in guest service and food & beverage operations.
• Address center-level HR or loss prevention issues as they arise.
• Achieve and maintain overall guest service goals, resolving customer complaints appropriately.
• Work varying shifts, including nights, weekends, and holidays, as needed.

Requirements

• 1 year of management experience in a hospitality or restaurant setting.
• Strong analytical and decision-making skills.
• Exceptional customer service skills and ability to develop team members.
• Knowledge of POS register systems and basic business math.
• Solid communication skills.

Nice-to-haves

• Driver's License (Preferred)
• Experience in restaurant/hospitality management for 2 years.

Benefits

• Employee stock purchase plan
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program