Bowling - Hospitality Operations Manager & Operations Supervisor - Cape Coral, FL

$43,680 - $49,920/Yr

Bowlero Operations Manager & Operations Supervisor Positions - Cape Coral, FL

Full-time - Mid Level

Cape Coral, FL

251-500 employees

About the position

The Operations Manager & Operations Supervisor at Bowlero in Cape Coral, FL, is responsible for overseeing the daily operations of the bowling center, ensuring exceptional guest experiences, and managing a team of staff members. This role involves active floor management, training staff, and addressing any operational issues that arise, all while maintaining a fun and engaging environment for both guests and employees.

Responsibilities

• Manage the day-to-day operations of the bowling center, including scheduling and planning.
• Supervise and direct training for all staff members to ensure proficiency in guest service and operational standards.
• Address center-level HR or loss prevention issues as they arise to maintain team morale.
• Achieve and maintain overall guest service goals, resolving customer complaints appropriately.
• Work flexible shifts, including nights, weekends, and holidays, as needed.

Requirements

• At least 1 year of management experience in a fast-paced environment.
• Experience in restaurant or hospitality management for a minimum of 2 years.
• Basic business math and accounting skills, along with strong analytical and decision-making abilities.
• Exceptional customer service skills and the ability to develop people effectively.
• Strong communication skills and knowledge of POS register systems.

Nice-to-haves

• Valid Driver's License (preferred)
• Experience in supervising people for at least 2 years.

Benefits

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance