BOX OFFICE MANAGER

$45,000 - $55,000/Yr

Jazz St. Louis - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

11-50 employees

Performing Arts, Spectator Sports, and Related Industries

About the position

The Box Office Manager at Jazz St. Louis is responsible for overseeing all ticketing operations and customer interactions. This role requires excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. The successful candidate will manage ticket sales, establish ticketing policies, and supervise box office staff while ensuring a smooth operation in a fast-paced environment.

Responsibilities

• Manage all Box Office Operations
• Administer the Box Office email account
• Oversee all ticket sales for all upcoming events
• Establish and implement ticketing policies
• Create discount/promo codes for ticket sales
• Assist donors, sponsors, and VIPs with accommodations
• Process seating for subscription packages
• Process and mail renewal packets for subscribers
• Balance and reconcile all ticket sales for events
• Generate reports regarding sales and patron lists
• Facilitate ticketing for rental and private events
• Collaborate with event promoters on ticket pricing
• Recruit, hire, train, and supervise box office staff
• Train employees in Tessitura processes
• Maintain schedule for part-time staff
• Collaborate with Marketing and Development Directors
• Proof season brochure and order form
• Build shows in Tessitura for ticket sales
• Maintain customer and patron database files
• Process ticket donations and mail acknowledgment letters
• Generate Tessitura login credentials for employees
• Supervise Thursday Morning Coffee Concerts
• Liaison with Restaurant Manager for patron needs
• Represent JSL to the public with superior customer service
• Monitor ticketing computers, software, and hardware
• Ensure compliance with cash handling policies
• Coordinate with security for public safety
• Participate in on-site production meetings
• Assist with venue management and compliance
• Perform Box Office Associate and Floor Manager duties as needed
• Other duties as assigned by Director of Marketing

Requirements

• Bachelor's Degree
• 3 Years in Box Office or Ticketing Management
• Knowledge of computerized ticket systems and reporting
• Knowledge of basic accounting and auditing controls
• Skill in Microsoft Office Suite
• Skill in customer service and communication
• Skill in supervision
• Ability to work independently and as part of a team
• Ability to troubleshoot issues efficiently
• Ability to communicate clearly both orally and in writing
• Ability to evaluate and improve operations
• Ability to balance multiple projects and meet deadlines
• Ability to work non-traditional hours including evenings and weekends

Nice-to-haves

• Demonstrated experience in audience engagement
• Basic marketing skills
• Professional experience in music, theatre, or dance
• Experience in performing arts production or arts management

Benefits

• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Parental leave