Box Office Manager

Chesapeake Baysox • Bowie, MD

386d

About The Position

The Box Office Manager at Chesapeake Baysox is responsible for overseeing all ticket processing and customer service operations at Prince George's Stadium. This full-time role requires a dynamic individual who can manage ticket sales for baseball games and special events while ensuring a high level of fan interaction and satisfaction. The position involves financial responsibilities, coordination with marketing efforts, and participation in community events, all aimed at enhancing the fan experience.

Requirements

• Strong computer skills.
• Previous customer service experience.
• Quick-thinking and able to work with a wide variety of personalities.
• Excellent interpersonal and communication skills.
• Self-motivated with the ability to take initiative on projects and events.
• Exceptional customer service aptitude and a committed team player.
• Previous accounting and/or retail experience preferred.
• Ability to work flexible and demanding hours, including nights, weekends, and holidays.
• Experience in sports organization or related business, especially in a ticketing capacity with emphasis on digital delivery preferred.

Nice To Haves

• Experience with FEVO/Groupmatics platform.
• Experience and ability to translate and/or converse in Spanish.
• Experience with TicketReturn and Tickets.com platforms.

Responsibilities

• Coordinate and execute all facets of ticket processing including individual and group orders.
• Emphasize customer service and fan interaction using the TicketReturn ticketing system.
• Manage accounting, reconciling, and financial aspects of the Box Office for events.
• Serve as the primary contact for individual ticket sales.
• Prepare ticket orders for sponsors and group outings.
• Process all online ticket orders.
• Ensure repeat business by providing superior customer service.
• Manage all ticketing on game days.
• Work closely with the Marketing department to facilitate targeted ticket programs and events.
• Assist in generating ideas to increase sales of all ticket types.
• Represent the organization at community events.
• Work all Baysox home games and stadium events.
• Perform additional duties assigned by supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed