Box Office Manager

$45,760 - $52,000/Yr

West Side Ymca - New York, NY

Part-time - Mid Level

New York, NY

Social Assistance

About the position

The Box Office Manager at the West Side YMCA is responsible for overseeing ticket sales and transactions, ensuring the security of money exchanged, and providing excellent customer service. This part-time role involves managing box office staff, coordinating with production teams, and maintaining a functional ticketing system to enhance the overall experience for attendees.

Responsibilities

• Assist with supervising box office staff, including managing the staffing schedule.
• Provide excellent customer service to all attendees of a production.
• Secure and design a functional ticketing system best suited for in-house and external productions.
• Ensure staff members are properly trained to operate the ticket system including the policies and procedures.
• Coordinate with internal theater staff and external production staff to establish ticket prices and ensure proper collections of all taxes and fees if applicable.
• Coordinate with internal theater staff and external production staff on seating arrangements, ticket discounts, comps, and other needs.
• Deliver the house count (number of tickets sold) to the House Manager for each performance and ensure the audience is not oversold.
• Handle and account for cash and/or other forms of payments and donations, ensuring drawers are balanced, and oversee concession sales if applicable.
• Monitor and assign cash drawers to staff at the start of each shift and ensure the box office takings correspond to the tickets sold.
• Maintain inventory of equipment and notify the supervisor of purchasing needs.
• Uphold and clean equipment and the box office area.
• Work with outside vendors regarding rentals.
• Collaborate with Buildings & Properties staff and building security.
• Collect data for analysis and reporting, with MS Suite knowledge preferred.
• Attend all required training, events, and meetings.
• Perform all other duties as needed.

Requirements

• Bachelor's degree or equivalent work experience.
• Minimum of three (3) years of experience working in a box office.
• Knowledge of Audience View and other various ticket sale platforms.
• Experience in Business Administration, Sales, and Accounting.

Benefits

• Health insurance
• Paid time off
• Retirement plan
• Free YMCA membership