Branch Admin Specialist--Antioch, IL

$35,360 - $52,000/Yr

Opc Pest Services - Antioch, IL

Full-time - Entry Level

Antioch, IL

About the position

The Branch Administrative Specialist at OPC Pest Services in Antioch, IL, is responsible for providing comprehensive administrative support to the branch. This role involves managing branch metrics, routing daily activities, and ensuring effective communication between various functions such as operations, service, accounting, and HR. The position emphasizes creating a positive work culture and enhancing customer service through effective problem-solving and communication skills.

Responsibilities

• Perform all branch administrative support functions.
• Provide branch metrics and route daily activities to respective functions.
• Monitor and respond to emails in the branch inbox and tasks/alerts in the CRM system.
• Use CRM to send out program reminders.
• Review customer experience metrics and identify learning opportunities.
• Coordinate team meetings with the Branch Manager and Service Managers.
• Address customer complaints and recommend corrective services.
• Maintain low accounts receivable by focusing on early aged A/R and expired credit cards.
• Participate in scheduling processes and expedite workflow.
• Recommend procedures to improve branch efficiency.
• Handle customer phone calls due to call volume overflow.
• Send sales opportunity calls to the inside sales/call center team.
• Take escalated calls from customers and solve issues or escalate as needed.
• Review and complete audits in CRM to create efficiencies.
• Perform weekly branch balancing and other support duties.

Requirements

• 5+ years of office support experience.
• Office management experience preferred.
• Ability to multi-task and detail-oriented.
• Effective verbal and written communication skills.
• Ability to influence staff to provide high-level customer service.
• Calm and professional demeanor, especially under stress.
• Proficient in using Microsoft Office and other software programs.
• Ability to learn and navigate telecommunications systems and CRM.

Nice-to-haves

• Experience in customer service roles.
• Familiarity with CRM systems.

Benefits

• Dental insurance
• Employee discount
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid holidays
• Paid time off