Branch Administrator

About the position

Have you ever dreamed of being a hero by protecting the world and all (well, almost all) of its living beings? If so, then WE NEED YOU! Since 1950, Clark Pest Control has made the lives of people throughout California and northwestern Nevada - pest-free, worry-free and just plain better. We maintain excellence in everything we do, from our first point of contact with our customers, through their customized pest control and lawn care treatments, and then into a watchful continuing care program. We'd love to welcome you to our team. We reward our employees with superior benefits and compensation, and provide extensive ongoing training to provide you with the skills to succeed. We believe it's important to invest in your career! Our careers offer the perfect combination of autonomy, accountability, and camaraderie.

Responsibilities

• Provide support to all pest and WDO field personnel including schedules, schedule changes, schedule blocks, updating account notes, credit card changes, autopay set-up, payroll issues, uniform needs, etc.
• Provide support and resolution for all escalated customer service issues that are transferred from the pod and ensure customer is provided an amazing customer service experience; Work with branch leadership to bring about resolution.
• Answer any incoming calls and make outbound calls to customers to schedule, confirm and follow-up on service appointments; Efficiently identify customer's concern and evaluate their needs.
• Proficiently navigate PestPac to track route and optimize/re-optimize current and future schedules.
• Assist Corporate Payroll personnel to ensure payroll is accurately and efficiently processed.
• Process customer special billing projects as needed.
• Process stops in PestPac to include handing any refunds necessary; Work with retention team as needed.
• Maintain Saturday schedules for all field personnel.
• Accurately complete a variety of forms and worksheets including chemical use reports and/or other statistical data required by the corporate office or any other agency.
• Account for company receipts (checks and cash); Administer and balance petty cash.
• Collect payment from field personnel; Process incoming checks and pouch to Corporate Accounting department.
• Run delinquent accounts report and provide to field personnel; Follow up with technician as needed.
• Record and maintain invoices, bills, and receipts for the Branch Manager to code and process.
• Assist corporate HR in processing all new employees; complete all new hire paperwork accurately and promptly.
• Run and review PestPac Check Daily and Check Monthly reports as described.
• Run the Services Not Scanned Report in PestPac prior to month end closing; Resolve accounts.
• Receive interoffice courier pouch each morning and place out for pick up each evening.
• Answer telephones and direct persons or telephone calls to the appropriate department or person.
• Operate a computer, electronic calculators, fax machines, copiers and any other equipment used to affect the efficient, timely operation of the branch.
• Draft accurately spelled and punctuated correspondence.
• Order general office supplies and schedule service of office equipment as needed.
• Assist visitors and/or customers that come into the branch.

Requirements

• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
• Interpersonal Skills - Focus on solving conflict, not blaming; Maintain confidentiality; Listen to others without interrupting; Keep emotions under control.
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
• Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Present numerical data effectively; Able to read and interpret written information.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
• Proficient with the Microsoft Office Suite: Word, Excel, and Outlook.

Nice-to-haves

• Ability to operate company vehicles; A copy of a valid driver's license and a DMV printout must be on file at the branch before operating a company vehicle.
• Ability to lift heavy objects or clean dishes and perform general maintenance, such as empty the trash or sweep floors, as part of an employee rotation program.

Benefits

• Medical, Dental & Vision Insurance
• Life and AD&D Insurance, Voluntary Term Life and AD&D Insurance
• Employee Assistance Plan
• 401(k) Plan with Company Match
• Pet Insurance
• Pay of $22.00-$24.00 per hour