Branch Banking Supervisor

$23 - $27/Yr

Shore United Bank - Leonardtown, MD

Full-time - Entry Level

Leonardtown, MD

Credit Intermediation and Related Activities

About the position

Shore United Bank is seeking a full-time Branch Banking Supervisor (Head Teller) to join our team. The Branch Banking Supervisor is responsible for overseeing the daily operational function of the line. The Branch Banking Supervisor assists with all sales initiatives and provides the highest quality of service to every customer in processing efficient and accurate transaction processing. The Supervisor is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers, and coaches the team in their conversation skills.

Responsibilities

• Coordinates the operational functions of staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items.
• Establishes new banking relationships through conversations based on their financial needs.
• Coaches the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Supports branch goals by coaching and motivating Branch Banking Specialists and Representatives to identify opportunities to refer and enhance customer relationships with a need-based approach.
• Directly supervises the line area to provide efficient and accurate paying and receiving services to include loan payments, deposits, withdrawals, and more complex transactions.
• Balances and maintains currency and coin to ensure an adequate supply of cash to conduct business.
• Performs operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Conducts various banking transactions including cashing checks and accepting deposits.
• Monitors drawer shortages and other discrepancies, ensuring that all differences are managed according to bank policies and practices.
• Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations.
• Maintains the highest level of confidentiality with all information obtained.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Requirements

• High school diploma/GED equivalent.
• 2 years' experience as a Bank Teller.

Benefits

• Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability.
• Paid parental leave.
• 401k savings plan with up to a 4% company match.
• Employee Stock Purchase Plan.
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement.
• Paid training program and continuous training sessions throughout the year on various topics.
• Generous paid time off and paid sick time.
• Community involvement opportunities.