Branch Coordinator, Home Health

$34,500 - $47,400/Yr

Centerwell, Limited Partnership - Gastonia, NC

Full-time

Onsite - Gastonia, NC

Real Estate

About the position

The Branch Coordinator plays a crucial role in supporting the branch's medical records and billing department by providing clerical assistance and managing communication systems. This position is responsible for coordinating various administrative tasks, ensuring efficient operations, and maintaining compliance with agency policies and healthcare regulations.

Responsibilities

• Provide clerical support for the branch medical records and billing department.
• Prepare patient assessment packets, including admission, recertification, and post-hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and reprocess unsigned orders as needed.
• Date stamp all received documents for scanning into the client chart within 24 hours.
• Fax discharge/transfer summaries and other required documentation to physicians.
• Assist with documentation copying and ADR preparation.
• Update HCHB and computer programs as necessary.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities.
• Manage incoming telephone calls and route them to appropriate staff.
• Maintain and administer the phone system, including managing voice mail boxes and employee phone roster.
• Process incoming and outgoing mail and manage office supplies.
• Manage and distribute medical supplies as needed.
• Assist with EOE billing tasks and process accounts payable.

Requirements

• High school diploma or equivalent required.
• Minimum of two years' experience in the healthcare industry.
• At least one year of experience in home health.
• Typing and clerical skills, with competency in computer usage.
• Understanding of Medicare guidelines governing home health and hospice agencies.

Nice-to-haves

• Exceptional customer service skills.
• Ability to communicate effectively with diverse individuals.
• Organizational and detail-oriented skills.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays.
• Volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability insurance.
• Life insurance.