Branch Coordinator - Telework

Apria Healthcare - Santa Fe Springs, CA

Full-time

Remote - Santa Fe Springs, CA

10,001+ employees

Rental and Leasing Services

About the position

The position is designed to support the daily operations of the Branch Office and Branch Manager(s) at Owens & Minor. It involves interacting with customers, gathering necessary documentation, and ensuring compliance with insurance guidelines. The role is eligible for telecommuting, allowing for flexibility in work arrangements.

Responsibilities

• Work with Sales team, referrals, and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answer phone calls from customers to provide introductory information, troubleshoot common issues, and escalate queries when necessary.
• Perform processing duties for the Branch, including creating and working with intakes, reviewing ACIS screens, and confirming delivery appointments.
• Verify insurance and obtain authorization of equipment based on payor guidelines.
• Complete tasks in processing tools, monitor faxes, and perform data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• Conduct initial outbound calls, faxes, and SMS texting to patients and referrals on receipt of orders.
• Handle requests for audit/documentation purposes and assist with document retrieval for billing.
• Support overnight oximetry program and collect credit card/billing information as needed.
• Assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing and faxing records on a routine basis.
• Instruct patients on equipment use, complete paperwork, and explain insurance and out-of-pocket expenses.
• Perform outbound customer satisfaction calls to patients and referrals.
• Order inventory or office supplies.
• Perform other duties as required.

Requirements

• High school diploma or GED is required.
• At least two years related experience in an office environment is preferred.
• Good organizational skills.
• Strong customer relations/problem solving skills.
• Strong phone and interpersonal skills.
• Ability to multi-task effectively.
• Ability to communicate effectively via phone using technology software electronically.
• Computer skills in Microsoft Office programs and basic printing/faxing/scanning.

Nice-to-haves

• Knowledge of DOT/FDA Regulations.
• Bilingual (reading, writing, verbal).
• Previous interaction with the Public in a service management industry.

Benefits

• Medical, dental, and vision insurance, available on first working day.
• 401(k), eligibility after 30 days of employment.
• Employee stock purchase plan.
• Tuition reimbursement.
• Development opportunities to grow your career with a global company.