Branch Manager - Dayton Market - Dayton OH

JPMorgan Chase - Dayton, OH

Full-time - Manager

Dayton, OH

Credit Intermediation and Related Activities

About the position

As a Branch Manager in Branch Banking, you will lead the branch operations, ensuring exceptional customer service and a customer-obsessed culture. You will be responsible for growing deposits and investments, coaching staff, and collaborating with partners to provide a seamless banking experience. This role emphasizes building lasting relationships with customers and the community while utilizing the latest banking solutions and technology.

Responsibilities

• Acts as the standard bearer of Chase and creates a world-class customer experience.
• Educates clients on how to use our digital platforms to bank and invest when, where, and how they want.
• Builds partnerships with local businesses to build the brand in the local market area through strong community involvement.
• Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture.
• Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer.
• Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes.
• Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch.

Requirements

• Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture.
• Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results.
• Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth.
• Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies.
• Ability to work branch hours including weekends and evenings.
• High school degree, GED, or foreign equivalent.

Nice-to-haves

• College degree or military equivalent.
• 2 years of management, Retail Banking experience or equivalent Chase leadership experience.
• Strong desire and ability to influence, educate, and connect team, partners and customers to technology.
• Ability to adapt quickly to a changing environment and be a strong decision maker.