JPMorgan Chase - Metairie, LA
posted about 2 months ago
Full-time - Manager
Metairie, LA
10,001+ employees
Credit Intermediation and Related Activities
About the position
As a Branch Manager at JPMorgan Chase in the Greater Lakeshore Market, you will be responsible for leading branch operations, ensuring exceptional customer service, and fostering a customer-obsessed culture. This role involves coaching and developing staff, managing branch performance, and collaborating with various banking partners to enhance customer experiences. You will play a key role in driving growth in deposits and investments while maintaining a strong control environment.
Responsibilities
- Acts as the standard bearer of Chase and creates a world-class customer experience.
- Educates clients on how to use our digital platforms to bank and invest when, where, and how they want.
- Builds partnerships with local businesses to build the brand in the local market area through strong community involvement.
- Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture.
- Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer.
- Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes.
- Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch.
Requirements
- Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture.
- Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results.
- Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth.
- Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies.
- Ability to work branch hours including weekends and evenings.
- High school degree, GED, or foreign equivalent.
Nice-to-haves
- College degree or military equivalent.
- 2+ years of management, Retail Banking experience or equivalent.
- Chase leadership experience.
- Strong desire and ability to influence, educate, and connect team, partners and customers to technology.
- Ability to adapt quickly to a changing environment and be a strong decision maker.
