Branch Manager I, Main Office Branch, NY

Trustco Bank - Schenectady, NY

Full-time - Entry Level

Schenectady, NY

Credit Intermediation and Related Activities

About the position

The Branch Manager I at Trustco Bank is responsible for overseeing the daily operations of a full-service branch office, ensuring efficient administration, customer service, and compliance with bank policies. This role involves developing new business, managing staff, and promoting a sales culture while achieving branch goals. The manager will also engage with the community to enhance the bank's visibility and business opportunities.

Responsibilities

• Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success.
• Implement and administer new products or programs including sales promotion and incentive programs, encouraging staff participation to stimulate new growth.
• Originate residential mortgage applications.
• Make recommendations on recruiting, hiring, assigning jobs, promotions, performance appraisals, salary decisions, counseling, disciplines, and terminations.
• Provide training in bank policies and procedures; conduct regular staff meetings.
• Maintain prescribed security controls to protect against criminal and fraudulent activity and unnecessary risk and exposure.
• Maintain communications between the branch and management through regular reporting and attending staff meetings.
• Know all features and benefits of bank's products, programs and services.
• Supervise Assistant Manager, Head Teller and Tellers.
• Provide quality customer service through personal contact with customers and prospects in adherence with company policy.
• Handle customer issues in person or over the phone by assisting in researching and solving the issue.
• Review and approve requests including cashing large checks, authorizing bank checks or general ledger tickets, and approving various reports, paperwork and cash counts.
• Work to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures.
• Continue to build proficiency of banking principles and sales techniques by attending internal training, external training, and completing continuing education courses.

Requirements

• High School Diploma or equivalent education or experience.
• Supervisory experience.
• Customer service experience.
• Cash handling experience.
• Effective verbal communication skills.
• Well organized with the ability to manage multiple tasks.
• Ability to work well in small groups.

Nice-to-haves

• Bachelor's degree
• Previous banking experience.

Benefits

• Opportunities to earn bonuses.