Branch Manager II (Boulder Experience Center) (FULL TIME ON-

First Tech Credit Union • Boulder, CO

394d • $81,000 - $101,000

About The Position

The Manager II, Experience Center (XC) is responsible for overseeing daily operations, enhancing member relationships, and ensuring exceptional service levels. This role involves leading a team, implementing business strategies, and managing operational excellence within the Experience Center.

Requirements

• Bachelor's degree preferred.
• Minimum 4 years' experience in retail operations with a successful track record in customer relationship management, preferably in financial services.
• Minimum 3 years' experience leading teams, ideally in the sales sector.
• Proven people management and development skills.
• Ability to work autonomously and prioritize work effectively.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Lead a team of high-performing and engaged employees through effective people leadership practices.
• Provide coaching and corrective action as required to maintain high team performance.
• Support employee professional growth and development.
• Coach and develop Assistant Managers in quality, productivity, and member sentiment.
• Implement credit union business strategy at the XC level.
• Partner with Assistant Managers in handling all aspects of XC operations.
• Handle escalated member issues and resolve them in a timely manner.
• Use KPIs and reports to analyze business gaps and take necessary actions.
• Maintain and enforce systems, policies, procedures, and productivity standards.
• Ensure member service projects meet objectives on time and on budget.
• Partner with other business units to resolve member issues and grow relationships.
• Research, resolve, and communicate operational issues to leadership.
• Identify, manage, and mitigate risks within the XC.
• Manage vendor relationships to support operational excellence.

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree