Branch Manager II

About the position

The position involves providing leadership, training, and supervision to branch personnel, focusing on enhancing customer retention and developing new business opportunities. The role requires collaboration with various stakeholders to achieve sales goals, maintain compliance with regulations, and ensure a high level of customer service. Additionally, the position includes responsibilities for branch operations, staff training, and community engagement to promote the bank's visibility and services.

Responsibilities

• Provide leadership, training, and supervision to branch personnel.
• Develop new deposit and loan business primarily from consumer relationships, including small business and non-profit channels.
• Promote a sales and service culture through coaching and guidance.
• Partner with the Head of Retail Banking and Multi-family Division Manager to achieve sales goals.
• Host and participate in community events to enhance business opportunities.
• Recruit and train branch employees to support client activity.
• Delegate day-to-day operations to branch personnel.
• Ensure audit compliance and recommend corrective actions.
• Contribute to branch profitability through cost controls and marketing efforts.
• Assist branch staff with opening deposit accounts and resolving deposit issues.
• Oversee loan application processes and ensure accurate documentation.
• Ensure branch security equipment is functional and staff is trained in safety procedures.
• Maintain knowledge of financial industry trends and customer service standards.
• Demonstrate adherence to EEO policies and promote a diverse workforce.
• Ensure compliance with state and federal regulations and internal policies.

Requirements

• Bachelor's degree from an accredited college or university and/or five years of related experience, or equivalent combination of education and experience.
• Comprehensive knowledge of branch banking and operational functions, bank services and products, and related policies and procedures.
• Advanced knowledge of state and federal banking compliance regulations.
• Well-developed business management and relationship building skills.
• Experience and knowledge in consumer and small business lending, underwriting activities, and terminology.
• Excellent organizational and time management skills.

Nice-to-haves

• Experience in training and supervising multiple employees across locations.
• Ability to travel for business purposes at least 10% of the time.

Benefits

• Health insurance
• Dental insurance
• 401k retirement plan
• Paid holidays
• Professional development opportunities