Branch Manager/Inside Sales

$37,440 - $62,400/Yr

BTKT Enterprises - Hayward, CA

Full-time - Mid Level

Hayward, CA

Merchant Wholesalers, Durable Goods

About the position

The Branch Manager/Inside Sales position at Garage Door Parts Depot is a dual role that combines leadership responsibilities with a focus on sales and customer service. This role offers significant growth opportunities within our expanding company, overseeing daily operations while driving sales and ensuring exceptional customer experiences.

Responsibilities

• Oversee the daily operations of the Reno branch, ensuring smooth and efficient processes.
• Manage a team of sales representatives, warehouse staff, and customer service associates.
• Maintain inventory levels and ensure timely restocking of products.
• Prepare and load miscellaneous doors, hardware, and motors for customer orders upon sale completion.
• Implement and monitor compliance with company policies and procedures.
• Coordinate with headquarters for logistics, marketing, and financial planning.
• Develop and maintain relationships with new and existing customers.
• Handle inbound sales inquiries and provide expert product knowledge.
• Identify customer needs and recommend appropriate products and solutions.
• Prepare and follow up on sales quotes and orders.
• Meet or exceed sales targets and objectives.
• Provide exceptional service to all customers, resolving issues promptly and effectively.
• Assist customers in selecting the right products for their needs.
• Ensure a positive customer experience through proactive communication and support.
• Identify opportunities for market expansion and growth.
• Develop strategies to attract new customers and retain existing ones.
• Participate in trade shows, networking events, and other promotional activities.
• Prepare reports on sales, inventory, and branch performance.
• Manage branch budget and control expenses.
• Ensure compliance with all safety regulations and company policies.

Requirements

• Proven experience in a managerial role, preferably in retail or wholesale sales.
• Strong sales background with a focus on inside sales and customer relationship management.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in using sales software and CRM systems.
• Ability to multitask and manage time effectively.
• Knowledge of garage door parts and accessories is a plus.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement plan with company match.
• Opportunities for professional development and career advancement.
• Friendly and supportive work environment.