Branch Manager IV

Banner Bank • Bellingham, WA

405d

About The Position

As a Branch Manager at Banner Bank, you will oversee the daily operations of a branch office, ensuring high levels of client service, sales, and compliance with bank policies. This role involves developing new business opportunities, managing branch personnel, and promoting a sales culture through effective coaching and leadership. You will be responsible for achieving branch sales goals and enhancing the bank's visibility in the community.

Requirements

• Bachelor's Degree required (or equivalent combination of education and experience).
• NMLS registration required.
• 4+ years of bank branch leadership and operations experience required.
• 2+ years of supervisory/management experience leading a project, process, or team required.
• Advanced knowledge of retail product philosophy, policy, procedures, documentation, and systems.
• Thorough knowledge of all retail products and services.
• Considerable knowledge in all facets of the consumer lending process.
• Proven client service, interpersonal, and relationship building skills.
• Effective verbal and written communication skills; proper phone and email etiquette required.
• Effective selling, cross-selling, and referral skills.
• Demonstrated success in sales and business development.
• Ability to develop and manage income and expense budgets; proficiency in MS Word and Excel.
• Strong mathematical, analytical, problem-solving, and negotiation skills.
• Ability to analyze client credit data and related financial information.
• Demonstrated ability to train employees in client service, sales, operations, product knowledge, and consumer loans.

Responsibilities

• Manage the efficient daily operation of the branch office, including sales and operations.
• Develop new deposit and loan business.
• Provide superior client service and promote a sales and service culture through coaching and staff motivation.
• Achieve individual and branch sales goals through new business sales, referrals, and account retention.
• Delegate day-to-day operations to branch personnel and perform duties in their absence.
• Participate in the Banner Way Sales Management and Sales Management Systems programs to attain established goals.
• Engage in community activities to enhance business opportunities.
• Conduct regular coaching sessions with the sales team to develop new business.
• Perform outbound business calls to understand clients' financial needs.
• Oversee the sales of Consumer and Business Credit cards, Treasury Management Services, and Merchant Services.
• Drive branch performance during sales campaigns and conduct promotions for account growth.
• Ensure compliance with policies, procedures, security requirements, and government regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees