JPMorgan Chaseposted 8 months ago
Full-time • Manager
New Braunfels, TX
Credit Intermediation and Related Activities

About the position

As a Branch Manager at JPMorgan Chase in New Braunfels, Texas, you will play a pivotal role in ensuring that the branch meets and exceeds customer expectations while fostering a customer-obsessed culture. Your primary responsibility will be to direct all aspects of branch operations, which includes growing the branch's deposits and investments, coaching bankers and associate bankers, and creating an environment that encourages the use of technology to meet the evolving needs of customers. You will represent the brand and culture of Chase, utilizing the latest banking solutions and financial technology to provide exceptional service. In this role, you will act as the standard bearer of Chase, creating a world-class customer experience by educating clients on how to effectively use digital platforms for banking and investing. Building partnerships with local businesses will be essential to enhance the brand's presence in the community. You will also be responsible for promoting a strong control environment, ensuring adherence to risk and control expectations, and leveraging the Branch Scorecard to identify strategies for growth. Your leadership will be crucial in actively identifying, coaching, developing, motivating, and supporting employees to deliver superior service to every customer. You will need to set the tone for the branch, fostering a dynamic and engaging culture that prioritizes exceptional customer experiences. This position requires a commitment to operational integrity and policies, as well as the ability to manage competing priorities effectively across branch locations.

Responsibilities

  • Acts as the standard bearer of Chase and creates a world-class customer experience
  • Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
  • Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
  • Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
  • Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
  • Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
  • Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch

Requirements

  • Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
  • Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
  • Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
  • Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
  • Ability to work branch hours including weekends and evenings
  • High school degree, GED, or foreign equivalent

Nice-to-haves

  • College degree or military equivalent
  • 2+ years of management, Retail Banking experience or equivalent Chase leadership experience
  • Strong desire and ability to influence, educate, and connect team, partners and customers to technology
  • Ability to adapt quickly to a changing environment and be a strong decision maker

Benefits

  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching
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