Branch Manager, Olathe

Truity Credit Union - Shawnee, KS

Full-time - Manager

Shawnee, KS

Credit Intermediation and Related Activities

About the position

The Branch Manager is responsible for providing exceptional member service through effective supervision of retail employees and overseeing day-to-day branch operations. This role involves developing employees, managing branch goals, ensuring compliance, and fostering community relationships to drive growth in membership, deposits, and loans.

Responsibilities

• Develop effective employees through training, coaching, evaluating, motivating, and goal-setting.
• Oversee the daily operations of the office, addressing questions, coaching employees, ensuring compliance to standards, and guaranteeing superior member service delivery.
• Identify and establish goals in line with strategic initiatives focusing on membership, deposit, and loan growth.
• Develop and carry out action steps for achieving branch goals.
• Propose capital budget items annually.
• Review and manage branch controlled expenses to ensure they are within budget and cost-effective.
• Maintain working vendor relationships for branch operations.
• Work with managers and other personnel to implement strategic initiatives for branch growth, including product promotions and community involvement.
• Foster and maintain effective relationships with local law enforcement.
• Prepare daily and monthly reports and conduct regular departmental meetings.
• Perform Member Service duties as needed to serve members.
• Assist Senior Management with special projects as needed.
• Participate in community events as a representative of the organization.
• Coordinate schedules to ensure sufficient coverage at all times.
• Assist in the coordination of workflow with other departments.

Requirements

• Five to eight years of similar or related experience, including preparatory experience.
• A high school degree or equivalent.
• Knowledge of modern office equipment and Credit Union operations, procedures, products, services, philosophies, practices, and systems.
• Ability to speak with confidence and strategic thinking and planning capability.
• Ability to develop, motivate, guide, and evaluate staff.
• Strong attention to detail and analytical skills.

Nice-to-haves

• Experience in community engagement and partnership development.
• Familiarity with compliance training and regulations.

Benefits

• Equal Opportunity Employer policies
• Professional growth and development opportunities