Branch Manager, Olathe

Truity Credit Union - Shawnee, KS

Full-time - Mid Level

Shawnee, KS

Credit Intermediation and Related Activities

About the position

The Branch Manager at Truity Credit Union is responsible for providing exceptional member service through effective supervision of retail employees and overseeing day-to-day branch operations. This role emphasizes employee development, operational compliance, and strategic growth initiatives to enhance membership, deposits, and loans.

Responsibilities

• Develop effective employees through training, coaching, evaluating, motivating, and goal-setting.
• Oversee the daily operations of the office, addressing questions, coaching employees, ensuring compliance to standards, and guaranteeing the delivery of superior member service.
• Identify and establish goals in line with strategic initiatives with emphasis on membership, deposit, and loan growth.
• Develop and carry out action steps for achieving branch goals.
• Propose capital budget items annually.
• Review and manage branch controlled expenses to ensure they are within budget and cost-effective.
• Maintain working vendor relationships for operation of the branch.
• Work with managers and other personnel to identify and implement strategic initiatives that achieve branch growth.
• Foster and maintain effective relationships with local law enforcement.
• Prepare daily and monthly reports and conduct regular departmental meetings.
• Perform Member Service duties as needed to serve members.
• Assist Senior Management with special projects as needed.
• Participate in community events as a representative of the organization.
• Coordinate schedules to ensure that there is sufficient coverage at all times.
• Assist in the coordination of work flow with other departments.

Requirements

• 5-8 years of similar or related experience, including preparatory experience.
• High school diploma or GED.
• Strong analysis skills.
• Excellent communication skills.

Nice-to-haves

• Experience in Credit Union operations, procedures, products, services, philosophies, practices, and systems.
• Knowledge of modern office equipment and technology.

Benefits

• Professional growth and development opportunities through training and education.