Branch Manager (Pipeline) - Glen Burnie, MD and surrounding areas

M&T Bank-posted 9 months ago
$66,979 - $111,632/Yr
Full-time • Manager
Glen Burnie, MD
Credit Intermediation and Related Activities
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Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

  • Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals.
  • Leads team through coaching, performance management, and setting priority.
  • Builds and develops branch staff.
  • Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
  • Proactively prospects and grows Business Banking relationships through outreach.
  • Builds the bank's presence in the community.
  • Conducts interviews and selects employees based on staffing model.
  • Actively models and coaches customer service and needs determination behaviors.
  • Reinforces and maintains accountability for execution of Retail strategy.
  • Ensures operational and requirements are maintained, to include consumer and business banking guidelines.
  • Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
  • Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
  • Provide coaching and guidance to improve and reduce future problem resolution/escalations.
  • Engages with all team members and business partners as appropriate.
  • Independently processes all Business Banking loan requests up to $100,000.
  • Proactively bundle products and services as appropriate.
  • Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Promotes an environment that supports diversity and reflects the M&T Bank brand.
  • Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Completes other related duties as assigned.
  • Exercises usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
  • Bachelor's degree, OR, in lieu of degree, Four (4) years' relevant experience.
  • Minimum three years sales experience.
  • Minimum two years' managerial experience or proven leadership abilities.
  • At Market Manager discretion/branch need, Life/Accident and Health Insurance licensing required within 18 months of entry into position.
  • Demonstrated strong knowledge of Business Banking products, services and client relationship management.
  • Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
  • Experience with Internet and email preferred.
  • Demonstrated sales/business development experience and success.
  • Has fundamental understanding of profitability.
  • Excellent communication and interpersonal skills.
  • Proven ability to demonstrate and coach exceptional customer service.
  • Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
  • Strong financial services product knowledge preferred.
  • Strong organization, time management, and prioritization skills.
  • Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time each year.
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