Branch Manager - South Dennis

First Citizens' Federal Credit Union - South Dennis, MA

Full-time - Mid Level

South Dennis, MA

Credit Intermediation and Related Activities

About the position

Lead a highly focused and productive team by motivating, mentoring and developing branch team members around accountability and continued improvement. In conjunction with the Team Lead and/or Member Relationship Advisor, maintain a positive team member experience, for both internal branch team members as well as other members of the FCFCU team. Support and monitor recommendations around efficiencies, initiatives and improvements in assigned branch. Safeguard the integrity of the branch, assuring all policies and procedures of the credit union are followed and that the branch is operationally sound. Monitor branch reporting to maintain knowledge and understanding of branch profitability. Meet all stated growth and retention goals by being active in the community and working alongside business partners to ensure a superior customer experience.

Responsibilities

• Oversee the day-to-day operation and activities of assigned branch(s) including member experience, operations, compliance and team members.
• Lead team members in understanding and following through with the objectives of the company, ensuring recognition of the importance of the overall achievement of them.
• Oversee team member experience, performance, and development by mentoring, motivating, and leading team members.
• Greet members to the credit union, assisting them with their banking and fostering relationships to ensure that member's needs are being met.
• Oversee operational soundness of the branch and ensure the branch is in compliance at all times.
• Able to perform essential functions of any branch team member to ensure a positive member experience.
• Partner with RDO and all other business partners to ensure members needs are consistently being met.
• Participate in local community affairs and volunteer opportunities to promote the overall image of the credit union.
• Collaborate with Retail Management on training related to team member learning and growth opportunities.
• Ensure confidentiality within all areas of responsibility.
• Act as an ambassador to the company and promote credit union products.
• Adherence with credit union policies that could be amended from time to time.
• Follow all procedures pertaining to the Credit Union's policies of BSA, USA Patriot Act, and OFAC.
• Perform additional duties as required.

Requirements

• High school diploma or equivalent.
• Three plus years' experience working in a financial institution to include some teller and/or member service experience.
• Two plus years' experience leading a team.
• Extensive knowledge of banking products, processes, and banking compliance.
• Excellent relationship skills, ability to work with a variety of team members and customers.
• Must be organized and detail oriented.
• Ability to multi-task and prioritize.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office.

Nice-to-haves

• Bilingual (Spanish and/or Portuguese) a plus.