Branch Manager - Spokane, WA - WA East Market

JPMorgan Chase - Spokane, WA

Full-time - Manager

Spokane, WA

Credit Intermediation and Related Activities

About the position

As a Branch Manager in Branch Banking, you will be responsible for ensuring that the branch meets and exceeds customer expectations while fostering a customer-obsessed culture. You will oversee all aspects of branch operations, drive growth in deposits and investments, and coach your team to provide exceptional service. This role requires collaboration with various partners to enhance customer experiences through technology and education tailored to their financial needs.

Responsibilities

• Acts as the standard bearer of Chase and creates a world-class customer experience
• Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
• Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
• Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
• Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
• Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
• Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch

Requirements

• Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
• Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
• Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
• Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
• Ability to work branch hours including weekends and evenings
• High school degree, GED, or foreign equivalent

Nice-to-haves

• College degree or military equivalent
• 2+ years of management, Retail Banking experience or equivalent
• Chase leadership experience
• Strong desire and ability to influence, educate, and connect team, partners and customers to technology
• Ability to adapt quickly to a changing environment and be a strong decision maker

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching