Branch Manager

$60,000 - $79,400/Yr

Washington Federal - Clovis, NM

Full-time - Mid Level

Onsite - Clovis, NM

Credit Intermediation and Related Activities

About the position

The Branch Manager at WaFd Bank is a key leadership role responsible for overseeing the success of a retail banking branch. This position focuses on developing strategies to expand the client base, enhancing operational effectiveness, and ensuring high levels of customer satisfaction. The Branch Manager will lead a team, meet production goals, and represent the bank in the community, all while adhering to regulatory compliance and corporate values.

Responsibilities

• Develop strategies to expand the consumer and small business client base.
• Create and execute strategies to develop branch staff collectively and individually.
• Meet production goals by coaching, motivating, mentoring, and providing feedback to staff.
• Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals, and community leaders.
• Make out-of-office calls to businesses, community organizations, and referral sources.
• Optimize operational effectiveness and profitability to enhance shareholder value.
• Communicate clearly with staff and clients verbally, over the phone, and via video chat.
• Ensure high level of customer satisfaction through the delivery of excellent service.
• Participate and support skill advancement in yourself and others.
• Adhere to bank policies and procedures designed to comply with Federal regulations.

Requirements

• Bachelor's degree or equivalent experience in a financial institution.
• Prior experience in a supervisory/managerial position.
• Previous work in sales or client relations; or prior banking experience.
• Strong math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook.
• Well-developed smartphone and digital channel skills.
• Must have valid driver's license, satisfactory transportation, and adequate insurance coverage.
• Must have excellent organizational and analytical skills.
• Superior written and oral communication skills.
• Candidates must meet all requirements of NMLS Registry.

Benefits

• Paid time off for vacation, sick days, and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans