Branch Manager

PNC - Manchester Township, NJ

Full-time - Mid Level

Manchester Township, NJ

Credit Intermediation and Related Activities

About the position

As a Senior Branch Manager at PNC's Retail Branch organization, you will oversee the Manchester branch in New Jersey, focusing on driving branch performance, enhancing customer loyalty, and managing a high-performing team. This role emphasizes consultative interactions with clients to promote financial well-being and requires effective risk management and compliance oversight.

Responsibilities

• Manage priorities through planning and execution to drive branch performance.
• Drive revenue and customer loyalty through consultative interactions with clients.
• Create a differentiated customer experience in an omni-channel environment.
• Lead and influence the agenda of a broad range of eco-system partners.
• Accountable for risk management and compliance in a complex business environment.
• Build a high-performing team through attraction, onboarding, coaching, and development of branch team members.
• Execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
• Drive business banking results through business development and community involvement activities.
• Coach team members to engage with customers in technology-enabled interactions.
• Lead effective problem resolution to enhance customer experience.
• Drive employee experience through talent acquisition and retention.

Requirements

• 5+ years of related experience in banking or a similar field.
• At least 2 years of previous supervisory experience.
• Strong knowledge of branch banking services and sales management.
• Ability to manage multiple priorities effectively.
• Proficient in effective communication and decision-making.

Nice-to-haves

• Accountability
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Proactive Approach
• Results-Oriented

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service