Branch Manager

About the position

As a Branch Manager at PNC, you will lead all aspects of branch performance, driving revenue and customer loyalty through consultative interactions with clients. You will create a differentiated customer experience in an omni-channel environment, manage risk and compliance, and build a high-performing team through effective coaching and development. This role emphasizes the importance of employee experience and talent development while ensuring adherence to regulatory guidelines and company policies.

Responsibilities

• Lead all aspects of branch performance.
• Drive revenue and customer loyalty through consultative interactions with clients.
• Create a differentiated customer experience in an omni-channel environment.
• Collaborate with a broad range of eco-system partners.
• Accountable for risk management and compliance.
• Build a high performing team through attraction, onboarding, coaching, and development of branch team members.
• Utilize a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
• Drive business banking results through business development and community involvement activities.
• Coach team members to consultative selling to drive results and enable customer financial well-being.
• Manage and coach to the delivery of a differentiated client experience.
• Lead effective problem resolution, making banking easy for customers.
• Connect all of PNC, delivering a seamless customer experience in an omni-channel environment.
• Drive the employee experience and ensure effective onboarding, coaching, and development of talent.
• Ensure employees achieve performance and activity expectations through ongoing performance management.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational, and business risk.

Requirements

• 3+ years of related experience in banking or sales management.
• Foundational understanding of balance sheet and income statement.
• Ability to manage risk and ensure compliance with regulatory guidelines.

Nice-to-haves

• Accountability
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Approach
• Results-Oriented

Benefits

• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Maternity and/or parental leave
• Paid holidays
• Vacation days
• Educational assistance
• Wellness program with financial incentives