Branch Manager

Baisch and Skinner Wholesale Florist - North Kansas City, MO

Full-time - Mid Level

North Kansas City, MO

About the position

The Branch Manager at Baisch & Skinner, Inc. is responsible for overseeing the operations and sales of the branch located in North Kansas City, MO. This role involves managing a team, developing sales strategies, ensuring customer satisfaction, and maintaining inventory levels. The Branch Manager will also play a key role in fostering a positive work culture and achieving corporate goals.

Responsibilities

• Develop and grow wholesale market opportunities
• Keep abreast of current product developments and trends
• Monitor Branch Sales and establish sales goals
• Coordinate input from internal/external customers to better understand customer needs and perceptions
• Act as escalation point for customer complaints
• Coordinate, manage and monitor the work of the branch
• Establish and manage team schedules to ensure adequate daily coverage for all positions during normal and peak times of the year
• Oversee product procurement and ensure adequate inventory levels in all product categories
• Oversee third party delivery efforts and ensure smooth and consistent service
• Hire, develop and mentor direct reports for overall branch success
• Provide leadership and vision to the branch and its employees for the purpose of advancing corporate goals, branch performance, and customer relations
• Build and maintain a positive employee culture
• Monitor receivables, maintain aged receivables within acceptable levels and communicate with Corporate St. Louis office to report receivables issues
• Monitor internal procedures to ensure that information, data and communications are delivered to St. Louis consistently and with minimal errors
• Communicate and ensure compliance to standards and policies
• Contribute to team effort by accomplishing related results and other duties as assigned.

Requirements

• High school degree with at least 5 years hands-on experience in sales and management
• Self-starter with the ability to identify business opportunities
• Ability to communicate product line features and benefits
• Ability to develop and execute action plans
• Appropriate interpersonal styles and communication methods to work effectively with team and business partners to meet mutual goals
• Strong computer skills with a working knowledge of Microsoft Office
• Excellent written and oral communication skills essential for professional phone and personal contacts
• Demonstrated customer service focus, with professional demeanor and appearance
• Ability to work in a fast-paced environment
• Ability to work in a team environment
• Ability to lift at least 60 lbs
• Willingness to work a flexible schedule to accommodate heavy work volume

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Vision insurance