Branch Manager

$89,050 - $120,250/Yr

PNC - Walnut Creek, CA

Full-time - Mid Level

Walnut Creek, CA

5,001-10,000 employees

Credit Intermediation and Related Activities

About the position

As a Senior Branch Manager at PNC, you will oversee the Walnut Creek branch, focusing on driving branch performance, enhancing customer loyalty, and managing a high-performing team. This role emphasizes consultative interactions with clients to promote financial well-being and requires effective risk management and compliance in a complex business environment. You will be responsible for achieving sales targets, fostering an inclusive workplace culture, and ensuring a differentiated customer experience in an omni-channel environment.

Responsibilities

• Manage priorities through planning and execution to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative interactions with clients.
• Create a differentiated customer experience in an omni-channel environment.
• Lead and influence the agenda of a broad range of eco-system partners.
• Accountable for risk management and compliance in a complex business environment.
• Build a high performing team through attraction, onboarding, coaching, and development of branch team members.
• Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
• Drive business banking results primarily through business development and community involvement activities.
• Coach team members to consultative selling to drive results and enable customer financial well-being.
• Ensure delivery of a differentiated client experience and effective problem resolution.
• Connect all of PNC to deliver a seamless customer experience in an omni-channel environment.
• Drive the employee experience and manage operational, human capital, reputational, and business risk.

Requirements

• Typically requires 5+ years of related experience and at least 2 years of previous supervisory experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.

Nice-to-haves

• Bilingual Spanish preferred.
• Experience in banking and client counseling.
• Strong decision-making and people management skills.

Benefits

• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account