PNC - Coconut Creek, FL
posted 2 months ago
Full-time - Mid Level
Coconut Creek, FL
5,001-10,000 employees
Credit Intermediation and Related Activities
About the position
As a Senior Branch Manager at PNC, you will oversee the performance of the branch located in Coconut Creek, FL. This role focuses on driving revenue and customer loyalty through consultative interactions and solutions that enhance clients' financial well-being. You will lead a high-performing team, manage risk and compliance, and ensure a differentiated customer experience in an omni-channel environment. The position requires strong leadership skills to attract, develop, and retain talent while achieving sales targets and fostering an inclusive workplace culture.
Responsibilities
- Manage priorities through planning and execution to drive branch performance.
- Drive revenue and customer loyalty through consultative interactions with clients.
- Create a differentiated customer experience in an omni-channel environment.
- Lead and influence the agenda of a broad range of eco-system partners.
- Accountable for risk management and compliance in a complex business environment.
- Build a high performing team through attraction, onboarding, coaching, and development of branch team members.
- Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
- Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
- Drive business banking results through business development and community involvement activities.
- Coach team members to consultative selling to drive results and enable customer financial well-being.
- Ensure delivery of a differentiated client experience and effective problem resolution.
- Connect all of PNC to deliver a seamless customer experience.
- Drive the employee experience and manage operational, human capital, reputational, and business risk.
Requirements
- 5+ years of related experience in banking or financial services.
- At least 2 years of previous supervisory experience.
- Foundational understanding of balance sheet and income statement.
Nice-to-haves
- Bilingual in Spanish preferred.
- Experience in consultative selling and customer experience management.
Benefits
- 401(k) matching
- Dental insurance
- Dependent care reimbursement
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Short and long-term disability protection
- Pension and stock purchase plans
- Educational assistance
- Robust wellness program with financial incentives
- Paid maternity and/or parental leave
- Paid holidays
- Vacation days based on career level and years of service
