Branch Manager

PNC - New Hope, PA

Full-time - Mid Level

New Hope, PA

Credit Intermediation and Related Activities

About the position

As a Branch Manager at PNC, you will lead all aspects of branch performance, focusing on driving revenue and customer loyalty through consultative interactions. You will create a differentiated customer experience in an omni-channel environment, manage risk and compliance, and build a high-performing team through effective coaching and development. Your role will also involve business development and community engagement to enhance branch revenue and customer satisfaction.

Responsibilities

• Lead all aspects of branch performance and drive revenue and customer loyalty.
• Create a differentiated customer experience in an omni-channel environment.
• Collaborate with eco-system partners to enhance service delivery.
• Accountable for risk management and compliance within the branch.
• Attract, onboard, coach, and develop branch team members to build a high-performing team.
• Utilize a branded sales process to achieve sales targets and customer loyalty.
• Drive business banking results through business development and community involvement activities.
• Coach team members to engage with customers confidently and provide consultative solutions.
• Manage operational, human capital, reputational, and business risk effectively.

Requirements

• 3+ years of related experience in banking or a similar field.
• Strong knowledge of branch banking services and digital awareness.
• Effective communication skills and ability to manage multiple priorities.
• Proven sales management experience and results-oriented approach.

Nice-to-haves

• Accountability
• Client Counseling
• Customer Experience (CX)
• Customer Loyalty
• Decision Making
• People Management
• Proactive Approach

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service