Branch Manager

New Mexico Educators Federal Credit Union - Santa Fe, NM

Full-time - Manager

Santa Fe, NM

Credit Intermediation and Related Activities

About the position

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! We are currently looking for a Branch Manager to join our St. Michael's team. As a Branch Manager at Nusenda Credit Union, you will be responsible for managing and directing all staff and operations, ensuring the branch meets organizational, operational, and service expectations. You serve as a trusted financial advisor to existing and potential members by using a consultative approach to evaluate, educate, and fulfill members' financial needs. You will also be responsible for leading team members through daily monitoring, coaching, and development to ensure the team is a professional and friendly resource for member questions/issues while building trust through everyday interactions.

Responsibilities

• Manage and direct all staff and operations of the branch.
• Ensure the branch meets organizational, operational, and service expectations.
• Serve as a trusted financial advisor to existing and potential members.
• Evaluate, educate, and fulfill members' financial needs.
• Lead team members through daily monitoring, coaching, and development.

Requirements

• 1 to 3 years of similar or related leadership and financial experience.
• Knowledge of branch operations including all teller functions, consumer lending, sales, and service techniques.
• Ability to handle multiple responsibilities and meet deadlines.
• Exceptional verbal, written, and presentation skills.
• Development, performance management, training, and employee counseling skills.
• Excellent organizational and attention to detail skills.
• Strong analytical and problem-solving skills.
• Experience in Microsoft Office programs including Excel, Word, and Outlook.

Benefits

• Health and wellness options.
• Competitive 401(k) matching contributions.
• Professional development.
• Tuition assistance.