Branch Manager

About the position

The Branch Manager is responsible for leading the local branch of Heights Finance, overseeing all day-to-day operations, and managing the branch's profit and loss. This role focuses on business growth, sales achievement, and maintaining controlled delinquency while providing exceptional customer service. The position requires a self-motivated individual with a passion for leadership and a commitment to achieving sales goals.

Responsibilities

• Manage and oversee the growth and development of the branch, including executing marketing plans and building relationships with retailers.
• Recruit, train, and develop branch team members to achieve sales goals and prepare them for career advancement.
• Manage and provide guidance on new and refinanced loans, ensuring compliance with company policies and regulations.
• Proactively address delinquent accounts by consulting with customers on past-due loan payments.
• Provide an exceptional level of customer service and promptly address customer concerns.

Requirements

• Minimum of two years of experience in consumer lending preferred.
• Experience in collections and/or management preferred.
• Strong sales skills and knowledge of sales development strategies.
• Ability to delegate, motivate, and lead team to achieve goals.
• Ability to uphold compliance standards with regulatory, state and company guidelines at a high level.
• Ability to attract, develop, and retain employees.
• Excellent multitasking and time management skills.
• High School diploma or equivalent; higher education such as associate or bachelor's degree is a plus.

Benefits

• Uncapped monthly bonus opportunities
• Medical, dental, and vision insurance effective day 1
• 401K with some company match
• Paid Time Off
• Employee Relief Fund